This Privacy Policy explains how Troll Tech collects and uses personal information when you visit our website (the "Website") or contact us through it. It does not cover personal data of players, which operators process through our platform under separate agreements.
1. Who we are
The Website is operated by Contixo Technologies Ltd, Raanana, Israel ("Troll Tech", "we", "us"). We are responsible for the personal information described in this policy.
For any privacy question or request, contact us at info@troll-tech.com.
2. Information we collect
Information you give us
When you book a demo or contact us, we collect:
- your full name, work email address and company name;
- your country or market and the products you are interested in;
- any message or other information you choose to send us.
Information collected automatically
- Technical data: IP address, browser type, device type, operating system and pages visited.
- Your choices on the Website: your age confirmation and cookie choice, stored in your browser so we don't ask again.
- Usage data through analytics cookies, only if you click "Accept all" in our cookie banner.
3. How we use your information
- to respond to your enquiries and arrange product demos;
- to discuss and manage a potential or existing business relationship with you or your company;
- to send you relevant information about our products, where you have agreed or where the law allows. You can opt out at any time;
- to operate, secure and improve the Website;
- to comply with our legal and regulatory obligations.
We do not sell your personal information.
4. Legal bases
Where data protection laws such as the EU and UK GDPR apply, we rely on:
- Legitimate interests: to respond to business enquiries, run demos and operate our Website;
- Consent: for non-essential cookies and, where required, for marketing emails. You can withdraw consent at any time;
- Legal obligation: where we must keep or disclose information by law.
We also process personal information in line with the Israeli Protection of Privacy Law and its regulations.
5. Who we share it with
We share personal information only where needed, with:
- our team members in our offices in Israel, the Philippines and Ukraine who need it to respond to you;
- trusted service providers who help us run our business, such as website hosting, email, CRM and analytics providers, under contracts that protect your information;
- professional advisers, regulators, courts or authorities where required by law;
- a buyer or successor if our business is sold or reorganised.
6. International transfers
Because our team and service providers are located in several countries, your information may be transferred outside your country, including to Israel, the Philippines and Ukraine. Where required, we use appropriate safeguards for these transfers, such as the European Commission's standard contractual clauses. Israel is recognised by the European Commission as providing an adequate level of data protection.
7. How long we keep it
We keep enquiry and contact information for as long as needed to handle your request and any business relationship that follows. Cookie choices are kept in your browser until you clear them.
8. Security
We use appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access, including encrypted connections and restricted access. No method of transmission over the internet is completely secure, but we work to protect your information.
9. Cookies
Cookies and similar technologies are small files stored on your device. When you first visit, our banner lets you choose "Accept all" or "Necessary only".
| Type | What it does | Needs consent? |
|---|---|---|
| Strictly necessary | Keeps the Website working and remembers your age confirmation and cookie choice. | No |
| Analytics | Helps us understand how visitors use the Website so we can improve it. | Yes, only with "Accept all" |
You can change your choice at any time by clearing cookies and site data in your browser, after which the banner will appear again.
10. Your rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you;
- ask us to correct or delete it;
- object to or restrict how we use it, including for direct marketing;
- receive a copy of it in a portable format;
- withdraw your consent at any time;
- complain to your local data protection authority, such as the Israeli Privacy Protection Authority or a data protection authority in the EU or UK.
To use any of these rights, contact us at info@troll-tech.com.
11. Children
The Website is intended only for adults working in the gaming industry. We do not knowingly collect personal information from anyone under 18. If you believe a minor has sent us information, please contact us and we will delete it.
12. Changes and contact
We may update this Privacy Policy from time to time. The latest version will always be on this page with its "Last updated" date.
Questions? Contact us at info@troll-tech.com.